Where Were My Eye Balls?
My parents used to travel back and forth from Russia to visit my sister and me before moving to America. My mother gradually adjusted to the gener ally high quality of customer service in this country and quickly learned the benefits of being a customer. She couldn’t believe her eyes - people were polite and attentive indeed! What she liked most was that she had the right to return or exchange items that didn’t meet her expectations - something almost unthinkable for her!